21:52 – 

Lisa interviews Steve Saccone, author of Relational Intelligence, for this culture segment. He says “Relational” in RI means learning to see people as the highest value and conveying that to them. The “Intelligent” part means learning effective interpersonal skills and then applying them in ways that expand influence. He uses the example of Michael Scott from The Office as someone who could stand to up his RQ (no surprise there).