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You watch your co-worker’s face turn red as you talk. He’s clearly getting mad. You didn’t mean to say anything to upset him. His face gets redder. Press pause — who’s at fault here? Did you say it wrong, or is he taking it wrong? Everyone knows that communication is hard, but Emerson Eggerichs, bestselling author of “Love and Respect” is here this week to talk about a test you can put your words through to help you be a better communicator.

Recommended resource: “Before You Hit Send” by Emerson Eggerichs